Posts Tagged ‘service business website’

Internet Marketing Can Assist Local Service Businesses

posted by TheMarbellaSEO 3:02 PM
Wednesday, March 10, 2010

Some smaller businesses have a thorough recognition of the marketing potential that the web offers; others languish in the online world.  There are even some small, service businesses that don’t use the Internet at all.

This article will focus upon those service businesses who are failing to use the Internet to its full potential.  If you business is dedicated to providing your community with professional plumbing services, reliable heating system and air conditioning repair or hair care, do you simply rely upon a classified listing on an advertising site to bring your enterprise to the attention of the ever growing community of web users?

Increasingly your potential customers are turning away from print advertising media and using the Internet to locate services when the need suddenly arises, when they move into your community or when they move into their first homes.  While a small listing giving your phone number and address is better than nothing, don’t most of your first time customers want to know more about you before they entrust you with their bathroom sink or their next haircut?  A heating and air conditioning repair could market online quite efficiently in the same way that a large business does.

A beginning point is with your own business website

Next add informative articles to your site to begin to establish your image as a professional.  For example, if you are in the lawn care business, you might have a series of articles about how to protect perenniel plants during the winter.  If you offer plumbing services, you might write about how to keep drains running smoothly.  A hair salon website could have articles about the latest trends in hair styles. 

Develop a newsletter for your site’s visitors.  A newletter is as much to develop a long-term relationship with your subscribers as it is to serve a marketing purpose.  Keep most of the email letters informative rather than promotional.  If you keep your blatant advertising messages infrequent, they will become more powerful.}

Find ways to promote your site so that it rises to the top of the search engine listings for relevant searches made by your prospects.  Just having a website isn’t sufficient.  You need people in your community to find it.  You should consider article marketing, which is a very effective way in which to promote your website so that it gets search engine attention.  If you don’t have the time or the talent to write the necessary articles, there are businesses that provide this service very affordably.

You may want to start on a relatively small scale and build up your efforts as you begin to see increased revenue as a result of your online marketing efforts.  You will probably be pleasantly surprised by how many fresh contacts your Internet marketing efforts generate over time.

While most large, local service businesses have a rudimentary understanding of the potential value of marketing through the web, many smaller service providers are barely visible online.  Indeed, some small businesses have no Internet visibility at all.

I want to focus my efforts in this article on those small service businesses whose online presence is clearly not as well utilized as it should be.  If you own a small business such as a hair salon, a plumbing service or a lawn care business, are you limiting you online exposure to a simple listing on some classified advertising site?  Remember the community of web users now includes almost everyone, and it continues to grow even among those demographic groups that were slow to find it.

Most customers of service businesses are quite loyal, once they initially find a professional provider.  So your best chance of getting new customers is when they first move to your area of service, when they first move into their own home, when they become dissatisfied with their current provider or when a favored service provider goes out of business.  While a small listing giving your phone number and address is better than nothing, don’t most of your first time customers want to know more about you before they entrust you with their bathroom sink or their next haircut?  A building trades company could promote online well in the same way that a large business does.

The first step is to create your own business’s website

Establish your professionalism in the minds of your site’s visitors by publishing informating articles on your website.  For example, if you are in the lawn care business, you might have a series of articles about how to protect perenniel plants during the winter.  If you offer plumbing services, you might write about how to keep drains running smoothly.  A hair salon website could have articles about the latest trends in hair styles.  Someone who runs a child care center could post parenting tips.

Develop a newsletter for your site’s visitors.  The purpose of the newsletter is to develop a continuing relationship with your customers and prospects as much as it is to promote your business.  Keep most of the email letters informative rather than promotional.  If you keep your blatant advertising messages infrequent, they will become more powerful.

Develop ways to promote your website, itself, so that it is displayed near the top of the search engine results for relevant searches in your community.  The mere existance of a website is not enough.  You need people in your community to find it.  One very effective way to promote a website is through a process called article marketing.  If you don’t have the time or the talent to write the necessary articles, there are businesses that provide this service very affordably.

You may want to start on a relatively small scale and build up your efforts as you begin to experience increased revenue as a result of your online marketing efforts.  You’ll be astonished what a difference you will experience in the long haul.

Improving Your Restaurant’s Online Presence

posted by TheMarbellaSEO 6:03 AM
Monday, July 13, 2009

If you run a dining establishment, you probably already have your own online presence in the form of a website. (If you don’t, you definitely should have!) But are you taking advantage of it to its full potential? Consider some of these ideas, if you don’t already have them in place.

Make certain that your advertising works together: The online world is rather inexpensive once you have your site designed and published. Consequently, it is a good idea to use your other, more expensive, forms of business promotion in a way that complements your restaurant’s website. Feature your web address in all of your broadcast and print advertising. Make sure that the website address is also added to your business cards. Think how much your website can say about your dining establishment when you compare it to a thirty second TV ad, a half page in the newspaper or even an entire billboard.

Menu display: Some restaurants choose to display a sampling of their menu selections. Of course, there is no real problem with that. However web space is practically free, so why not include your entire menu. You do not want to omit someone’s favorite entree that could have brought them to your tables. Be certain that the menu pages are designed in a way that allows you to update them any time you actually change your menu. Whether you choose to include the prices will be somewhat determined by the types of diners you are hoping to attract as well as the stability of your prices. If a lot of your selections are impacted by “market prices,” then it might be better to leave all prices off.

Consider a reservation form: You might want to add a form for requesting reservations rather than simply referring them to a phone number. Such a form allows them to act immediately as they are thinking about it. Collect the phone number, and and call them to remind them of their reservation the day before they are supposed to dine.

Build an email address list: Request the email addresses of people visiting your web pages and allow your customers in your restaurant to add their primary email contact information to their checks. Use regular email marketing to announce new menu items, offer special coupons or other enticements. Think of ways to keep them interested in reading your emails on a regular basis. You might want to offer an occasional recipe, or provide some sort of fun food related contest.

By all means encourage and display testimonials: While an enthusiastic restaurant review from the local newspaper{ or local magazine} is wonderful, most folks like to see what other regular diners like themselves have to say. You might want to put these on their own page, but also intersperse some of the more interesting remarks on each page of your site.

All service businesses need repeat customers. To encourage them to return, you want them to feel a connection with you. Understanding how to use your service business Internet presence can take you a long way in building that relationship with your diners.

 
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